A digital platform for women’s mental health

F.A.Q About Counseling

What is online counseling?

Online сounseling is a convenient and confidential way to get professional help from licensed counselors through the Internet. You can use your phone, laptop or tablet to benefit from getting professional mental health counseling services anywhere and anytime.

How much does online counseling cost?

On our platform, you can find сounselors in any price category. You can choose a session duration of 30/45/60/90 minutes, depending on your needs and possibilities. Since you can choose the duration of a session, the final price is based on the price of one hour.

How is client data protected in an online therapy setting?

Lifehelp maintains strict information security procedures, including physical, electronic, and procedural safeguards, to protect the confidentiality of your information. Click here to read more about our Privacy Policy.

How to do online therapy sessions?

After registering, you can choose a counselor based on the price, the method of providing services (text chat, audio call, video call), rating/reviews of other Users, and the category of services you need. When you’ve made your choice, click on the chat/audio/video icon in the counselor’s profile. If the counselor is online, the counseling session starts.

How is online therapy different from traditional therapy?

Our counselors are licensed and credentialed therapists who were certified by their state’s board to provide therapy. However, while the service has similar benefits, it’s not capable of substituting for traditional face-to-face therapy in every case. Please note that our counselors won’t be able to make any official diagnosis, fulfill any court order, or prescribe medication.

Who benefits most from online therapy?

Everyone. We aim to make therapy accessible for people who may find online therapy a useful alternative to traditional offline psychotherapy sessions and those who are unable to leave their homes for various reasons. In every case, online therapy is a convenient and effective way to get help and support you need.

How private is online therapy?

We are totally obsessed with securing Users’ privacy and confidentiality. We have built state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide. To protect our technology, we use banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations so that you can feel safe and comfortable. Click here to read more about our Privacy Policy.

What happens during counseling?

After choosing the method of providing services (text chat, audio call, video call), you start to communicate with your counselor. You get access to a secure chat room where you can talk to your therapist via messages or audio/video calls.

Is counseling beneficial?

People choose to participate in counseling for diverse reasons, and there are many benefits for everyone, whatever the circumstances, conditions, and concerns.

Counseling can help to:

  • See thoughts from a new perspective;
  • Have a reliable person to talk to;
  • Improve relationships with a partner and loved ones;
  • Feel less alone with problems;
  • Share the burden of emotions;
  • Improve physical wellbeing;
  • Overcome past trauma;
  • Achieve goals, etc.

Do you have to tell your therapist everything?

You can tell your therapist everything you want. Nobody forces you to share thoughts or emotions that you do not want to talk about. However, by sharing your experiences, it will be easier and faster for you to deal with the issue.

How can I trust my therapist?

We carefully check licenses, work experience, education, reviews about all our counselours. We can assure you that they are reliable, qualified people worth your trust. But to fully trust a person, you need to communicate with them and establish a connection. For these purposes, you can schedule appointments with a few counselors you feel comfortable, and from those initial sessions decide who you’d like to work with.

Do therapists cry in therapy?

Therapists are people who also experience emotions. And whether or not therapist-crying is beneficial, appropriate, or harmful is likely related to the unique dynamics between the therapist and client.

Do therapists have feelings for their clients?

Yes. Therapists are also people, and they have feelings for their patients but not in the usual way people develop feelings for one another. Therapists create a supportive, accepting environment by showing empathy to the client while providing unconditional acceptance and positive regard for this individual. This way, a client feels safe enough to trust in the counselor and to discuss any troubling issues.

Are psychiatrists allowed to hug you?

Most psychiatrists will ask their clients if hugs or other touches, even something as small as a pat on the shoulder, would help or upset them. Attitude regarding hugs as well as treatment methods may vary among different specialists. You can discuss this with your psychiatrist and set a clear relationship boundary. If we talk about ethics, actions of hugging, touching, or holding your hand are not usually considered appropriate for your psychiatrist during a session.

Can you be friends with your therapist after therapy?

Sorry, but your therapist can’t be your friend even when you terminate working with them. Maintaining therapeutic boundaries is essential for your mental well-being. Nevertheless, you can keep in touch and share updates on your mental health with a therapist if they consider it necessary.

Do therapists keep things confidential?

All the counselour are required to keep the things you tell them confidential. However, there are a few exceptions. Laws in all 50 states require a therapist to contact authorities if a patient is a danger to him/herself, to others, and/or if the therapist suspects that a known child is being abused. In such cases, a therapist is legally obligated to break a patient/client confidentiality clause and report on what they’ve heard in a session.

Can you have too much therapy?

Therapy is a source of healing and health. So, can you overdose on something good? Work with your counselor to make life better, reach your potential, and prevent problems in the future. There’s no mandatory end date for that. And if therapy works for you, continue to enjoy your sessions.

How do I ask for a therapist?

On Lifehelp, you get access to a large selection of licensed, trained, and accredited therapists. You can choose a counselor based on the price, the method of providing services (text chat, audio call, video call), rating/reviews, and the category of services. After you find an available counselor who is the best fit for your needs, you can schedule a session right away to benefit from what therapy brings.

Does talking about problems make things worse?

Therapists guide people through the process of opening their hearts and souls to the parts of them that carry extreme feelings or beliefs. Therapy proceeds safely at the pace best suited for the clients. People get through to the other side of their pain, release the burdens they’ve carried, and feel much better after that.

Does talking to a therapist really help?

Talking to a therapist do works for the majority of people and can be a highly effective treatment for a range of psychological problems. Therapy helps people to navigate feelings, build better behaviors, and relate to thoughts differently so they can live a better life. However, keep in mind that this is not a magic pill. You’ll need to make an effort and work hard to get the results you want.

How long should you be in therapy?

The duration of therapy may vary from one client to another. There is no specific number of sessions that must be completed. Together with your counselor, you can determine what issues you need to solve, your goals, and the estimated duration of therapy. Several sessions may be enough for you to get the answers and solutions you were looking for. Or it may require more sessions to resolve your issues. It all depends on you and your needs.

How do I have a good relationship with my therapist?

By good relationship, we mean here to have enough trust and reliability between therapist and client. Connecting may take time, but during this process, the interest shared between client and therapist can open up the possibility of exploring your issues in more depth. To build this connection and a good relationship, you’ll need to engage in the work of therapy by communicating openly and being honest, making your goals clear to your therapist, working together to track them, and doing your homework. It takes effort and courage to build strong relationships, but the benefits and results are so worth it.

When should a client terminate a therapist?

You can terminate your counseling sessions with a therapist at any time if you think that a therapist is not the best fit for you, you do not feel comfortable communicating, or it seems to you that something is wrong. You can also contact our support team at support@lifehelp.co to discuss the reasons and find solutions.

Should your therapist be older than you?

The main thing at this point is to choose a therapist who feels like the best possible fit for you. If you feel comfortable with counselors who are younger than you but they have the experience, qualifications, and skills that will help you solve your issues, then why not. It’s essential to recognize that a therapist’s age is not necessarily an indicator of how experienced, relatable, or helpful they will be. Get rid of assumptions or preconceived notions regarding age to choose a therapist who you believe is the most beneficial fit for you.

Can I text my therapist?

Yes. One of the ways to conduct sessions with a therapist on Lifehelp is through texting. You can contact your counselor at any time to discuss your feelings and concerns.

Are dual relationships unethical?

If dual relationships are non-sexual, they are not necessarily unethical. Most of the ethical guidelines do not mandate a blanket avoidance of dual relationships. Only sexual dual relationships with clients are always unethical and sometimes illegal.

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